Effective Date: 01.01.2025
This Privacy Statement applies to Apartments Villa Lukas, a family-owned and operated property located in Cavtat, Croatia. It covers how we collect, use, and protect your personal data when you visit our website: www.villalukas.com. As a small family-run business, we care deeply about your privacy and are committed to safeguarding the personal data you share with us.
What We Collect
When you get in touch with us, make a booking, or use our website, we may collect the following types of personal data:
- Your full name, email address, telephone number, and home address
- Bank account details or credit card details (card type, number, name on card, expiry date, and security code)
- Booking and stay details such as arrival and departure dates, requests made during your stay, and preferences relating to your room or services
- Any information you provide regarding marketing preferences or when participating in surveys, contests, or special offers
Providing your personal data is optional, but please note that some services may be limited if certain details are not shared with us.
Information Collected Automatically
Like many websites, we gather certain information automatically when you visit our site. This may include data such as your IP address, browser type, language settings, device information, time of access, URLs visited, and general location data. We also use cookies to enhance your browsing experience and analyse usage patterns.
How We Use Your Data
We collect and process your data for the following purposes:
A. To manage reservations – We use your details to confirm and manage your bookings.
B. Customer support – We may use your information to respond to your enquiries or assist with your stay.
C. Feedback and reviews – We may ask you to share your experience to help other travellers and improve our services. Reviews may be published on our website.
D. Marketing – If permitted by law, we may use your contact details to share news, special offers, or updates we believe may interest you. You can opt out at any time using the unsubscribe link provided.
E. General communication – We may contact you regarding incomplete bookings, service updates, or follow-up questionnaires to learn how we can do better.
F. Safety and fraud prevention – We process data to protect against fraud and maintain a secure environment.
G. Legal obligations – We may need to process your data to meet legal requirements or respond to lawful requests.
When we use automated processing that may affect your rights, we ensure appropriate measures are in place to protect your freedoms and offer human intervention upon request.
Our Legal Grounds for Processing
- For purposes A and B, we process your data as necessary to fulfil our contract with you.
- For purposes C–G, we rely on our legitimate interest to improve our services and protect our operations, always balancing this with your rights.
- Where required, we will request your explicit consent—especially for direct marketing communications. You may withdraw your consent at any time by contacting us.
Data Sharing
Please rest assured, we do not share your personal data with any third parties for commercial purposes. Your information remains strictly confidential and used only to support your experience with Apartments Villa Lukas.
Data Security
As a family business, we treat your information as we would our own. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Only trusted and authorised individuals may access this data for legitimate business purposes.
Data Retention
We retain your data for as long as needed to provide our services, meet legal obligations, and resolve any disputes. If you would like specific information about how long your data is kept, feel free to contact us.
Your Rights
You have control over your data, and we respect that. You may:
- Request a copy of the data we hold about you
- Ask us to correct, update, or delete your data
- Restrict or object to certain uses of your data
- Request that we transfer your data to another party
If you have previously given consent for us to process your data, you may withdraw it at any time. To exercise any of these rights, or if you have any concerns, please contact us at: info@villalukas.com.
We rely on you to keep your data accurate and up to date—please notify us of any changes.
Changes to This Statement
As our family-run property grows and evolves, this Privacy Statement may also change. We encourage you to revisit it occasionally to stay informed. Should we make any major updates that affect how your data is used, we will inform you in advance.
Please let us know if you’d like this adapted for printed materials, guest welcome packs, or formatted for the website.